FAQs

 

1. How can I contact you?

You can reach us via email at culina2025@gmail.com. We strive to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations to ensure timely delivery and availability.

3. Can I get a refund on my product?

Yes, we have a 30-day refund policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your shipment.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal, to ensure a secure and convenient shopping experience.